Frequently Asked Questions
Everything you need to know about your AllotMate Essentials experience.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's website to monitor your delivery in real-time.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic or international return.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Do you ship internationally?
Yes, AllotMate Essentials ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How should I care for my AllotMate garments?
To maintain the quality of your essentials, we recommend following the specific care instructions on the internal garment label, typically involving cold machine washes and air drying.